Customer’s first choice

Delivering customer value is the cornerstone of long-term business success. With an ambition to be number one or two in the markets in which we operate, we are utilizing our strong brand portfolio to drive innovation and enhance our customers’ experiences. We create seamless experiences, gain valuable insights, push our R&D innovations to set new industry standards, and adapt to changing market conditions to be our customer’s first choice.

In 2024, we expanded our portfolio, inaugurated new production plants, and engaged in a number of customer collaborations that will enhance our capacity to deliver cutting-edge, sustainable solutions. Examples of this were the testing of our battery-electric concept surface drill rig at mining company Boliden’s Kevitsa mine and our development of diesel-electric underground mining equipment with both contract miner Byrnecut and mining service provider Perenti.

We continue to drive digital transformation in the manufacturing sector through the integration of software and hardware solutions. Our deployment of artificial intelligence-driven customer assistance tools and the development of advanced metrology systems help customers improve efficiency and sustainability in their operations.

Across the organization, we have advanced the way we measure and improve customer value and satisfaction. This has been instrumental in enhancing customer interactions and ensuring access to Sandvik services is seamless.